Most hardwood floors tend to come with some form of a warranty to cover certain aspects of the product. These warranties are provided and handled directly from the manufacturer of the flooring product that the customer is referring to. Since Nature Wood Floors does not manufacture the material, that means we do not offer any product warranty of our own, and cannot handle or resolve any claim filed against a products manufacturer warranty. However, Nature Wood Floors will assist in all claims that need to be filed with the manufacturer on the part of the original purchaser. This allows us to help alleviate some of the hassle with communicating back and forth and to provide all purchase details that are needed during the claim process.
For coverage details for products that come with a manufacturer warranty, contact us before or during your order to receive that information. Below are a few key points seen on manufacturer warranties and are important to adhere to for all products sold by Nature Wood Floors.
Inspection of wood upon arrival and before installation
Warrants to the original buyer, that the solid and engineered hardwood products are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5% over the entire floor. Hardwood is a natural product and may have naturally occurring variations in grain and color, mineral streaks and knots. The use of filler, stain and putty during installation are considered normal practice. The installer must use reasonable selectivity and hold out or cut off pieces with deficiencies or objectionable naturally occurring blemishes prior to installation. Since wood is a natural product, there will be natural variations in color, tone, and grain that are not covered by the warranty. #3 Common, Utility Grade, Rustic, Tavern and/or other downgraded or discontinued flooring is sold “as is” and carry no warranty.
Warranties do not cover color, shade or texture differences that can be seen between color samples, printed color photography, computer graphics and the color of installed floors. Please approve the color of the actual flooring prior to installation.
Note: You or your installer are responsible to inspect flooring prior to installation. The manufacturer and business used for purchasing accepts no responsibility for liabilities, claims or expenses, including labor costs, where flooring has been installed.
Shipping damage is not covered by the warranty. A claim must be made with the freight carrier, but only if the customer marked the damage on the delivery receipt. Claims cannot be made later on if there is no mention of the damage at the time of arrival. This is why it is important to inspect any and all material if it is being delivered.
Jobsite Conditions / Acclimation
It is required that all solid wood flooring be acclimated and properly recorded before installation. The purpose of acclimation is to allow the moisture content of the wood to adjust to “normal living conditions” at the site. These are the temperature and humidity conditions that will typically be experienced once the structure is occupied. The room temperature must be within a range of 60 – 80o F, with relative humidity in a range of 35 – 55%. These environmental conditions should be maintained for the life of the product. Environmental conditions consistently outside of these parameters could result in product performance problems that would not be covered under these warranties. For more detail refer to the most current NWFA installation guidelines.
The sub-floor, whether it be plywood, concrete, or other material, is likely to have moisture that can transfer to your new floor, possibly causing damage down the road. To combat this, Nature Wood Floors recommends that all floors be installed using proper moisture barrier and protection applications. This even includes all wood, vinyl, laminate and other floors that may come with a "Water Proof" designation from the manufacturer.
*Any manufacturer of flooring material that claims to have a "Water Proof" designation for their product, is done through the manufacturer itself. These designations commonly come with clauses that can void potential coverage and are different with every manufacturer. Nature Wood Floors does not process or fulfill any warranty claims and will direct customer's to contact the manufacturer directly with any such concerns.
Solid, Engineered, Laminate, & Vinyl floors are not warranted by Nature Wood Floors for use with radiant and/or hydraunic heating systems. Any floor installed over a heating system will void the manufacturer product warranty.
Any of the following shall void and invalidate warranties:
- Visible Defects that were installed instead of being left out or cut before installation
- Building Settling or Excessively Uneven Sub-floors that cause damage
- Improper Installation
- Improper Maintenance or Inadequate Care
- Accidents, Abuse or Abnormal Wear
- Indentations from Normal Traffic
- Problems caused from excessive Moisture or Dryness
- Excessive Lighting
- Difference from Sample to the Final Product
- Radiant Heating
- Transfer ability from the original buyer to a new home owner/tenant
- Use protective mats at all exterior entrances that are certified for use on your floor. (Some mats or rugs may have a backing that can be harmful to the finish)
- Vacuum or sweep the floor regularly. Warning: Vacuums with a beater bar or power rotary brush head can damage a wood floor and should never be used.
- Remove spills promptly using hardwood floor cleaner and a clean white cloth.
- Use felt protectors under chairs and heavy pieces of furniture and replace regularly.
- Footwear should be periodically checked for wear. Spiked heels or shoes in need of repair can severely damage hardwood floors.
- To help preserve the original look of your hardwood flooring, close window treatments during hours of direct sunlight and minimize excessive lighting wherever possible.
- Continue to control atmosphere in home even during long trips away from residence (vacations, business trips, etc)
- Keep your pets’ nails trimmed to prevent damage to the floor.
- Protect the floor when using a dolly for moving furniture or appliances. Never slide or roll heavy furniture or appliances across the floor.
- Never wet or damp mop hardwood floors.
Hardwood flooring is typically easy to care for. When the appearance of the floor becomes dulled by the effects of soil, simply use hardwood floor cleaner and a specialty terry cloth or microfiber flooring mop available from most flooring retailers.
- Step One: Vacuum or sweep the floor to remove any particles that could scratch the floor. Warning: Vacuums with a beater bar or power rotary brush head can damage a floor and should never be used.
- Step Two: Apply hardwood floor cleaner directly to the flooring mop, not the floor.
- Step Three: Use a back and forth motion with the mop. When the mop cover becomes soiled, simply replace it with a clean one. Cleaning the floor with a soiled cover could cause streaking. The covers are re-usable so simply throw the cover in the wash and dry it as you would any towel.
Never use oil soaps, wax, liquid detergent or other unauthorized household products to clean the floor. If the floor becomes scratched or dull, repairs can often be made using repair accessories. Contact the flooring dealer where the floor was purchased for information.
1 Year Limited Installation Warranty
If the floor was installed by the customer or a third party installer, there is no warranty offered by Nature Wood Floors to cover any issues related to the installation of the product.
If your flooring was installed by Nature Wood Floors, in addition to any warranty from the manufacturer of the product or materials used in the installation, Nature Wood Floors will separately warrant all its work that has been completed. If any damage occurs within that time frame related to defective workmanship, Nature Wood Floors will correct any faults. This warranty is good for one year after the floor has been installed.
WHAT IS NOT COVERED
This Limited Warranty does not cover the following items:
- Any damage caused by underlying conditions of the home not related to the installation. (Example: excessive moisture conditions, foundation settlement, etc.)
- Damage related to subsequent alterations, misuse or abuse of the covered items by any person other than the installer.
- Damage resulting from fires, storms, electrical malfunctions, accidents, floods, sub-grade moisture conditions, leaks or acts of God
- Damage related to customer's failure to observe any instructions from the installation team, including failure to control humidity and temperature levels within the home.
- Any item furnished by the customer.
- Any installation defect that was apparent or ascertainable at the time the work was completed but was not promptly reported to Nature Wood Floors.
- The installation of odd lots, close-outs or unwarranted products.
Remedies and Limitations
- The customer understands that they must first make all reasonable efforts to allow our original installation team to honor its warranty and cover any repairs or adjustments that may be needed from installation defects.
- Nature Wood Floors makes no other warranty, express or implied, other than as set forth herein.
- These limitations shall be enforceable to the extent permitted by law.
HOW TO OBTAIN SERVICE
If a problem with the installation develops during the warranty period, the customer should contact Nature Wood Floors at 813-616-1600 or provide written notice to Nature Wood Floors.
The written notice should include the following information: the customer's name, address, phone #, date of incident, and a description of the nature of the problem.
Nature Wood Floors will request photos of the issue and decide if an inspection is required. Not all claims will require an inspection and is considered case by case. Any warranty work will be done during normal working hours. The customer agrees to provide access to the house and to make available during the work a responsible adult with the authority to approve the warranty work and confirm satisfactory completion of the warranty work.
Nature Wood Floors IS NOT A GENERAL CONTRACTOR NOR DOES IT PROVIDE CONTRACTING SERVICES.
The independent contractor is responsible for the performance of any work pursuant to a contract between the independent contractor and the customer and the fulfillment of all warranties provided to the customer by the independent contractor.
This Limited Warranty is voided under the following circumstances: The work is not included in the Project Description on the Nature Wood Floors customer invoice. The customer has not made final payment for the project; or payment for the work is made directly to the independent contractor rather than through Nature Wood Floors.
Customer acknowledges that this Limited Warranty constitutes the entire agreement between the parties and that NO representation, whether oral or in writing, shall in any way alter the terms of this Limited Warranty. Furthermore, nothing in this Limited Warranty shall in any way restrict the right of the independent contractor to bring action against the customer for non-payment.